Shipping, Refunds & Returns Policy
If for any reason you are not completely satisfied with your purchase on our website: www.offroadanimal.com we will give you a 30 day money-back guarantee from the time you receive the goods. An exception applies if the individual item page explicitly lists the item as non-returnable.
Please email us at: [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Items must be returned in original packaging and with original labels.
All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer. In addition, where products were shipped using 'Free Shipping', Offroad Animal will withold from the refund an amount equal to the cost incurred to ship the goods to the customer. Contact us prior to refund request to determine these charges. All orders other than bank wires or ACH transfers will be subject to a 3.5% credit card cancellation fee, regardless of if product has already shipped. In addition, for any items that have shipped, Offroad Animal will charge a 25% restocking fee per returned item, based on the recommended retail price of the returned item.
We recommend that you return the product via Registered or otherwise secured and insured means and that you pre pay all postage or freight fees. We can, upon request, book the return freight with our provider UPS with whom we have negotiated rates, and the cost incurred will be withheld from the refund amount
You assume any risk of loss, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Offroad Animal will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If the customer redirects any deliveries which causes additional delivery fees to Offroad Animal, will be passed on to the Customer within 120 days of delivery, with no additional fee above our cost. This includes instances where the carrier is unable to deliver and returns the goods to Offroad Animal
For sales: For Customers such as dealers who are booking freight for collection or have requested Offroad Animal to book freight via Customer's carrier account, then ownership and risk of loss or damage during shipment passes from Offroad Animal to the Customer upon delivery to the carrier (F.O.B. Origin, freight collect). For all other shipments, ownership and risk of loss or damage during shipment passes from Offroad Animal to the Customer upon delivery to the specified destination (F.O.B. Destination, freight prepaid and added). Confirmation of delivery by the Carrier will be sufficient evidence that ownership and risk of loss has transferred. It is the Customer's responsibility to ensure that the named location for delivery is secure to receive delivery. Offroad Animal will not be held liable for any product delivered as confirmed by the Carrier, but which the Customer claims was never received.
For Returns: Regardless of which party, Offroad Animal or Customer, is preparing packaging or scheduling or paying for return freight, ownership and risk of loss or damage during shipment passes from the Customer to Offroad Animal upon delivery to the specified return destination (F.O.B. Destination, freight prepaid). The customer is responsible to ensure packaging of any returned item is sufficient to provide protection from damage during transit, otherwise additional fees will be rendered to repair damaged goods.
Orders received are not binding on Offroad Animal until accepted by Offroad Animal. The order is deemed accepted when products are shipped to fulfill the order, or if otherwise explicitly communicated via verbal or written means other than an auto-generated email